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RTS Access now offers direct online user scheduling

Apr 16, 2021


On March 1st, the Regional Transit Serive (RTS) launched the highly anticipated online trip schedule for RTS Access cutomers. The RTS Access Ride Request mobile app, available through the App Store or Google Play allows riders to book and view paratransit trips for Monroe County, NY. RTS Access registration and approval is required prior to booking any trips.  What are you waiting for? Learn more!

The door-to-door paratransit service for people with disabilities formerly required riders to call an automated telephone scheduling line to schedule rides, no more than seven days in advance. Callers were often frustrated with the call queue waiting times which could be up to 45 minutes.  RTS Access Ride Request promises to change all of this, empowering riders to schedule their rides quickly and independently, at their convenience.

Benefits of RTS Access Ride Request include the ability to:

  • Book and cancel trips
  • Request and update subscription service 
  • View your ridership history
  • Provide feedback to RTS

Before you enroll, make sure to have your RTS Access ID, date of birth and your email address handy. 

Sign up online or download the app through the App Store or Google Play.

After you sign up, you’ll receive a confirmation email to complete the process. Please check your spam filter if you don’t receive the email.

Learn more about the service, things you should know, and the best browsers, devices and accessibility support here.